Consistent service approach for both clients and prospects

Tune spent by customer service team in answering FAQs

Routing queries to the right people at the right time

See how we've done it before

Define the service channels that matter most to your customers and implement them across your organisation using HubSpot Service Hub. Meet the service standards today’s customers have come to expect and win repeat business from customers who genuinely love buying from you. 

Consistency is key, but getting there isn’t always easy. We’ll work with you to define and set up the right channels for your customers, so wherever they are and whenever they need you, you’re there to help them.

Save hours every week by compiling your customers’ most frequently asked questions into a knowledge base full of helpful information. Answer your customers’ queries without them ever having to reach out to you and show them that you understand them better than any of your competitors.

Service content can be challenging to get right, so leave it in our hands. We’ll find out what it is that’s keeping your customers up at night and build up a bank of educational articles that offer the answers they’re looking for.

Never miss a customer again with HubSpot Service Hub’s conversation routing, which will automatically pick up and direct incoming communications to the relevant person. Satisfy every caller, every time, and build up an unparalleled reputation for exceptional customer service.

We’ll set everything up for you, so you can get on with the day-to-day tasks of growing your business, confident that your customers are in safe hands. 

Customer expectations are constantly evolving. Identifying the moments of truth across your customers’ lifecycle is key to understanding what matters to them and how to delight them. There’s a strategy to customer service. 

Over the course of several workshops, we’ll uncover who your customers are and how to deliver a winning customer service strategy that exceeds their expectations, turning your customers from one-off buyers into long-term brand advocates.

The services we provide will depend on your current customer service challenges and goals, which we will uncover in the Inbound Strategy Planning and architecture phases. But, we know it’s useful for you to get an idea of the types of activities that we could deliver, so here are some examples:

  • Implementation and onboarding of HubSpot Service Hub
  • Knowledge base build and content creation
  • Chatbot implementation
  • NPS survey build and send

If you need more insight into how we’ll work together, you can find out more here

Learn how we work

A no nonsense, no fluff approach to marketing that delivers results fast, based on data and a well-structured methodology. BabelQuest are evidently experts in their field. Working closely with Janice Hewitt and Bridget Reid, BabelQuest have helped Logicalis transform how we approach digital marketing and sales enablement. They tackled every challenge we presented them and have become a reliable partner. I wholeheartedly recommend them!

Panos Anagnostopoulos, Logicalis

We've enjoyed a quality of thinking and execution that has been matched by a flexible, engaged 'can-do' attitude. We recognise that our partners in BabelQuest truly share our goals for innovation and success.

Frank Nigriello, Unipart

BabeIQuest has been instrumental in achieving our business objectives by helping us with our digital platform. The team understands our aims and goals from working with us at the early stages of our relationship, so if you're looking for an organisation to help take you to the next level — give them a call.

Graham Jones, TCM - A Mitsubishi Company